Milan Service Desk, formerly Help Desk, provides an intuitive web interface for performing a variety of administrative tasks, including managing documents, workspaces, and users; monitoring Provisioning Service jobs; and creating and running queries on WorkSite and Milan databases.
To log in to Service Desk:
The Milan web client uses a tab-based design to organize the various management tools provided by Service Desk.
Note: Access to specific tabs and functionality can be controlled at the user or group level with task permissions. Refer to Assigning Task Permissions for more information on configuring the availability of Milan features.
An administrator with full access to all Service Desk features will see the following tabs.
| Tab | Description |
|---|---|
| Documents | Search for documents and perform various operations on one or more documents in the search results. |
| Workspaces | Search for workspaces and perform various operations on one or more workspaces and folders in the search results. |
| WS Admin | Manage WorkSite users, groups, and metadata. |
| Service Center | Manage Provisioning Service jobs, recycle bin documents, SharePoint sites. |
| Analytics | Create and run queries against the WorkSite and Milan databases and perform operations on one or more items in the result list. |
All features not available in the tabbed interface can be accessed from the Administration menu in the top right corner.
A Service Desk user with access to all features will see the following menu options.
| Menu Item | Description | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Application Configuration | Allows configuration of connection strings and customization of the Milan processes. | ||||||||||
| Log Center | Displays error logs for Milan and its associated services as well as audit logs of performed Milan actions. | ||||||||||
| License Details | Displays all currently licensed modules of Milan and provides the ability to upload a new Milan license file. | ||||||||||
| Milan Users/Groups Setup | Allows assigning Milan users and the tasks available to them through Milan. | ||||||||||
| Setup NRTAdmin Account | Allows input of the NRTAdmin account and the Impersonation Password for the DMS that Milan will use to perform its actions. | ||||||||||
| More Configurations | Displays a submenu with the following items:
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| Clear Cache | Clears the search criteria in the Documents and Workspaces tabs. |
The following buttons are displayed for all users in the top right corner.
| Button Name | Description |
|---|---|
| About | Displays the version number of the Milan server. |
| Log Off | Logs out the current Milan user and closes the browser window. |
SUPPORT INFORMATION
