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Documents

The Documents tab in the Milan web client allows users to search for documents in a specified WorkSite database and perform various operations on the search results.

Searching for Documents

The tabs for Documents provide you with multiple search options designed to simplify the process of locating documents. You can configure several of these options to meet your specific needs, such as searching across databases, or displaying document numbers rather than names.

As illustrated below, the Documents tab displays several search options common to other Milan Service Desk tabs. This tab provides the capability to search for documents, as well as query on document history even after a document has been deleted from the database. For example, you could search on the history of a document to determine when it was deleted.

Using the Toolbar

The following buttons, available on the toolbar just above the search results list, perform operations on the documents checked in the search results list or, if no item is checked, the currently selected document.

   

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