About Email Queue Management

Email Queue Management (EQM) provides an intuitive visual interface for managing and monitoring the WorkSite Communication Server for Exchange (WCSE) service, which performs the back-end operations required by DeskSite/FileSite email management. EQM provides a number of advanced features not available through WCSE, which include the ability to:

• Monitor the health of the WorkSite EFS (Email Filing Service) queue
• Determine the status of email filing requests
• Perform bulk email filing
• Troubleshoot email filing issues, including failures and delays
• Prioritize email for filing
• View and manage linked folders
• Delete orphan linked folders
• Resubmit failed jobs for reprocessing
• Generate reports with email filing and linked folder statistics

Without EQM, users must manually parse the logs generated by WCSE to determine the state of the email filing queue and troubleshoot problems with email filing requests and linked folders.